medscape
The Challenge of Turning Negative Patient Experiences Into Positive Learning Opportunities
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Conclusion
It seems evident that before educators
broadly engage patients and families in patient safety training, they
will need to: (1) know more about the link between the affective impact
of patient narratives and long-term learner outcomes; and (2) develop
strategies to mitigate potential negative emotional and cognitive
impacts on the learner and the patient or family. One suggestion would
be to borrow from more well-established educational approaches, such as
the use of high-fidelity simulation and SPs, to inform the patient
training and faculty development requirements needed to maximise
learning outcomes. Understanding exactly how these elements factor into
the planning and delivery of patient safety education that involves
patient narratives needs further attention, and will rely on a broad
range of study methodologies that extend beyond traditional experimental
designs. Future research must also focus on better understanding and
mitigating the potential harms that patients experience as trainers.
Only then can we be confident that we are optimising the use of patient
narratives to deliver the best possible patient safety training to our
learners.
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